About Us

We believe that our greatest asset is our people as without them we wouldn’t meet the financial needs of our 3 million members and customers.

Did you know?

• This year, we were named as number two in the Sunday Times Best Big Companies to work for in the UK
• We have industry-leading employee satisfaction levels
• We spend around £13 million on the training and development of our people every year
• Every individual within our organisation has a personal development plan that helps not only with their present role but also with any planned future roles
• We are the first major organisation to provide our people with an in-house accredited coaching qualification through the Institute of Leadership and Management
• By the end of 2008, we will have a pool of 80 accredited coaches providing over 2,400 hours of coaching to our people each year
• We have been recognised by the government as an exemplar employer and won the ‘Opportunity Now Private Sector Award 2007’ for our approach to flexible working
• In 2005, we were named as the Best Place to Work in IT by the Computer Weekly Magazine
• We are committed to engaging with our people, and in 2007 we held 12 events across the country so everyone could hear about our corporate strategy first hand from the executive team.

These are just a few of the many fantastic facts about our approach to people.

What do our people think about working for us?

• 93% of our people say that they are proud to work for Britannia
• 94% of our people are satisfied with us an employer
• 90% of our people would recommend Britannia as a place to work
• 93% of our people tell us that their skills and knowledge have improved over the last year
• 91% of our people are happy with the policies we have in place to help them with their work/life balance.

  (% scores from our last employee survey carried out for us by Foretel in May 2007)

Our people priorities for 2007 and 2008:

• Finding the right people with the right values with a passion for creating the best customer experience
• Embedding our ‘values’ further to enable our people to continually improve our organisation
• Helping our leaders and managers to get even better at helping our people become the best that they can be through coaching and development.

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