Mortgages

Support in times of financial difficulty

If you discover that you may not be able to cover your next mortgage payment, or you have actually missed a recent payment, you need to call us now.

We have a dedicated team who are specialised in dealing with financial difficulty and operate purely to help you.

Should you have any queries and concerns, or if you simply need to talk your situation through, please call our dedicated Collections Team on the number below.

Remember: Your mortgage is your priority debt

In addition, you may wish to contact some of the agencies listed below in the contact section that can offer support and guidance in times of financial and personal hardship both with your mortgage and other loans secured against your property.

Services We Offer

Dedicated Specialists - ready to assist in getting your finances back in line and maintaining your mortgage payments.

Debt Counsellors - Specialist counsellors who visit your home at a convenient time to assist in assessing your financial position and work alongside you to create realistic payment plans. There is a charge for this service - please take a look at the fees page.

Financial Planner
We have produced a Financial Planner to help you to organise your finances - you can download this document in PDF format.

How to contact us

Remember, the sooner you contact us, the more options we have to help you

Telephone: 0845 121 0961^

Opening hours are 8.00am to 6.00pm, Monday to Friday and 8.00am to 1.00pm Saturday. Remember to have your mortgage account number to hand when calling our dedicated contact team.

The telephone numbers provided are direct lines to our dedicated customer contact team, who specialise in dealing with financial difficulty. This team is here to provide you with the options available and also to help you get your finances back on track.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Useful Contacts

If you are experiencing financial hardship, and looking for advice about your situation, there are a number of organisations that may be able to help:

	Useful Contacts

	Organisation		Number		Website
	National Debt Line		0800 808 4000*		nationaldebtline.co.uk
	Citizens Advice Bureau		Found Locally		www.nacab.org.uk
	Citizens Advice Scotland		Found Locally		www.cas.org.uk
	Northern Ireland Association of Citizens Advice Bureaux		Found Locally		www.citizensadvice.co.uk
	Advice UK		0207 407 4070		www.adviceuk.org.uk
	Consumer Credit Counselling Service		0800 138 1111*		www.cccs.co.uk
	Financial Ombudsman Service		0845 080 1800^		www.financial-ombudsman.org.uk
	Financial Services Authority		0845 606 1234^		www.fsa.gov.uk

* Calls are free from landline phones, however mobile providers may charge.

^Calls from a BT Together landline will cost no more than 4p per minute plus a call set up fee of 6p. Mobile and other providers' charges may vary.