Savings

Protecting yourself and your personal information is valuable...

We often give out our name, address and other personal information without a second thought. To an identity thief this information can provide instant access to your financial accounts, your credit record and other assets.

Keeping your card and PIN safe and regularly checking your statements, passbooks, direct debits and standing orders to ensure all transactions are yours, is essential to help prevent fraud.

There’s loads of information available offering security tips to help you protect your account from misuse. Have a look at these websites to find out more:

• CIFAS (The UK’s Fraud Prevention Service)
• British Bankers’ Assocation
• Stay Safe Online
• Money Made Clear

Lost or stolen

We’ve extensive security procedures which come into effect should you suspect your passbook, cashcard or security codes for online servicing have got into the wrong hands.
Get in touch with us straight away. If possible, please have your account number ready.

Passbook:
Call 0845 121 7909* and we'll be able to put our branches on notice. Lines are open 8am to 8pm Monday to Friday and 9am to 12noon Saturday.

Cashcard:
Call 0845 121 7922* (lines open 24 hours a day) and we'll put a stop on the card preventing further transactions.

Online servicing security concerns:
Call 0845 121 7905* (lines open 24 hours a day).

*Calls from a BT Together landline will cost no more than 4p per minute plus a call set up fee of 6p. Mobile and other providers' charges may vary. Telephone calls may be recorded and/or monitored.

Keep us up to date

Please keep us up to date with any changes to your personal details, such as name, address, phone number. See our Servicing section to download the relevant forms.