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How To Claim

MultiGuard Home and Contents


Don't forget, have your policy documents with you when you call.

The telephone number to ring to register your claim or ask for advice, is as follows:-

Claims telephone number: 0845 121 7918*

Your call will be dealt with initially over the telephone to authorise any work that's covered in your policy.

A claims form will then be sent to you in the post for completion and signing. You may find that some of the details have been completed for you when you rang the claim through.

Don't forget to check all the details on the claim form in case anything has been missed off or misunderstood.

Alternatively, if you have a claim in progress, you can contact the insurance company directly on the number below...

Claims Progress Line: 0870 900 5564**

If you're ringing out of office hours and it's an emergency, you can contact the following number...

Emergency contact number: Freephone 0800 400 624^


Britannia's MultiGuard home and contents insurance is underwritten by Legal & General.

*Lines are open 8am to 8pm Monday to Friday and 9am to 12 noon on Saturdays. Please have your policy details ready when you call. Telephone calls may be recorded and/or monitored. Calls from a BT Together landline will cost no more than 4p per minute plus a call set up fee of 6p. Mobile and other providers' charges may vary.

**Lines are open 8am to 8pm Monday to Friday and 9am to 1pm on Saturdays. Telephone calls may be recorded and/or monitored. Calls from a BT Together landline cost 6p per minute plus a call set up fee of 6p. Mobile and other providers' charges may vary.

^Lines are open 24 hours a day, 365 days a year. Telephone calls are free from a landline, however mobile providers may charge. Calls may be recorded and/or monitored.

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Britannia Building Society, Britannia House, Leek, Staffordshire Moorlands, ST13 5RG

Britannia Building Society is authorised and regulated by the Financial Services Authority, register number 104879.

Member of the Building Societies Association.

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