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Changing Your Name

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If you've changed your name due to marriage, divorce or deed poll we'll need to amend this on your account.

To tell us of the change, you can either use our online servicing or call us on 0845 850 0292. Lines are open 24 hours a day. Telephone calls may be recorded and/or monitored. BT landline calls to 0845 numbers will be charged at up to 4 pence per minute at all times. A call set up fee of 3 pence per call applies to calls from residential lines. Mobile and other providers’ charges may vary.

For your security we'll ask you for:

  • your account number - this can be found on your last statement or on your credit card
  • your password to confirm your name, address and date of birth

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Britannia Building Society, Britannia House, Leek, Staffordshire Moorlands, ST13 5RG

Britannia Credit Card is issued by Bank of Scotland plc, Registered Office: The Mound, Edinburgh EH1 1YZ. Credit available subject to status to UK residents aged 18 or over. We may record or monitor calls to or from Bank of Scotland plc. We do this to help train our staff and check what was said. Britannia Building Society and Bank of Scotland plc undertake to comply with The Banking Code. Copies of this code are available on request. Britannia Building Society is authorised and regulated by the Financial Services Authority.

All loans are subject to status, valuation and Rules of the Society, copies of which are available on request.

Britannia Building Society is entered in the Financial Services Authority register, register number 104879.

THIS SITE IS ONLY INTENDED FOR RESIDENTS OF THE UNITED KINGDOM

© 2008 Britannia Building Society

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