Security & Privacy
Your security and privacy are important to us.
Naturally, you want to feel secure in the knowledge that your personal details are safe, and we understand that. Your details are protected by the Data Protection Act 1998.
Our policies and procedures have been created to provide that level of assurance to you.
Britannia is a trading name of the Co-operative Bank plc (“the Bank”), registered number 990937, whose registered office is P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Britannia will use the personal information you provide in connection with your account or which it obtains through its dealings with you, in a number of ways.
References to “we”, “us” or “our” means Britannia and/or the Bank.
References to “Group” means us, the Co-operative Group Limited (Co-operative Group), Co-operative Insurance Society Limited (CIS) and any companies or organisations we or they wholly or partly own or are owned by us or them at any time.
Our main use of your personal information is to administer your account/product or to provide the specific service you require. However, we and the other members of The Co-operative Group may use, analyse and access your information to maintain and develop our relationships with you. Information shared with the credit reference and fraud prevention agencies may be accessed by other organisations and used by us and them to prevent fraud and money laundering.
Occasionally, we may contact you by letter, telephone, e-mail or otherwise to inform you about other products and services which may interest you. We try to limit our customer contact programme to acceptable levels, but if you wish to exercise your right to opt out, simply inform your local branch or let us know by any means convenient for you.
Unless you have given us your consent, we will not provide information about you to companies outside the group to use for their marketing purposes. We disclose information about our customers only with their consent, or if we are required to do so by law. We will let you know if our product or service requires the involvement of a third party organisation. We do not arrange to involve a third party unless the security and confidentiality of our customer information is assured.
Remember, that opting out of receiving marketing literature could stop us contacting you about any of our products or services which may benefit you. For example, you may not hear about a new mortgage or a savings product which offers you a better rate or saves you money.
For full details about how we use and protect your personal information, e.g. credit referencing, crime prevention, sensitive information, emailing etc, please download this leaflet.
- Store personal information on your hard drive.
- Send personal information to 3rd parties.
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