Britannia

Our aim is at all times to provide a first class standard of service. However, there may be occasions when you feel that this has not been achieved.

If you have a complaint about the products or services we provide, please contact your local branch or the Customer Support Centre Departments you have been dealing with. You can choose to contact them either by telephone, in writing, in person at the branch, or online. Please see the Contact Us section of our website for more details.

If your complaint is still unresolved, you can contact our Customer Service Team, who will review your complaint and provide a final response. Their details are:

Customer Service Team
Britannia
Leek
Staffordshire Moorlands,
ST13 5RG.
Telephone: 0845 840 0028 

If we are unable to settle a complaint you may be entitled to refer it to the Financial Ombudsman Service.

We're covered by The Financial Ombudsman Service which is available to settle certain complaints if they cannot be settled through our internal complaints procedure. More information about making a complaint is available in our 'contact us section' or from any of our branches.

If you have a complaint in relation to an insurance claims dispute, then please contact the general manager of the insurer. Please contact us for the address. Contacting the Financial Ombudsman Service will not affect your right to take legal action.

If you have any concerns about our business practices or believe that a criminal act may have taken place (for example fraud, theft, bribery, etc), please report it via our helpline on 0161 839 6128. All calls will be treated sympathetically and with the strictest confidence and anonymity.