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0808 1566 698
Opening hours are Mon-Fri 9am-5pm.
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By Phone
Phone numbers for Britannia Customers |
||
| Type of query | Contact details | |
|---|---|---|
| Mortgages | For all new Mortgage enquiries | 0800 013 1140 Mon-Fri 8am-8pm 9am-1pm Sat |
| For all new Additional Borrowing enquiries | 0800 915 3043 Mon-Fri 8am-8pm Sat 9am-1pm |
|
| Calling about a recently-submitted application | 0845 1211 288 Mon-Fri 8am-6pm Sat 8am-1pm |
|
| For all existing Mortgage enquiries | 0808 156 2832 Mon-Fri 8am-8pm Sat 9am-12noon |
|
| For all existing Additional Borrowing enquiries | 0800 915 3043 Mon-Fri 8am-8pm Sat 9am-1pm |
|
| Savings | For all new Savings enquiries | 0800 013 4860 Mon-Fri 8am-8pm Sat 9am-12noon |
| For all existing Savings enquiries | 0845 121 7909 Mon-Fri 8am-8pm Sat 9am-12noon |
|
| For all DirectSaver enquiries (including queries or problems with Online Servicing) |
0845 121 7905 Mon-Fri 8am-8pm Sat 9am-12noon |
|
| Insurance | For all new and existing enquiries for The Co-operative Home Insurance policy |
0845 300 3525 Mon-Fri 8am-8pm Sat 8am-5pm |
| For all new Payment Protection and Life & Critical Illness enquiries | 0808 156 2834 Mon-Fri 8am-8pm Sat 9am-1pm |
|
| For all existing enquiries for Britannia and UNISON policies including Home Builder, HomeGuard, Buildings Guard and Payment Protection | 0845 121 7913 Mon-Fri 8am-8pm Sat 9am-12noon |
|
| For enquiries on how to make a claim, please see the Making a Claim section. | ||
| Credit Cards | For all existing Britannia Credit Card enquiries, or if your card is lost or stolen | 08457 283 848 Lines are open 24 hours a day |
| For The Co-operative Bank Credit Cards opened from 1 August 2011 | 0800 028 3283 | |
| Loans | For all existing Britannia Loan enquiries | 0845 762 6281 Mon-Fri 8am-10pm Sat 9am-6pm Sun 9.30am-5.30pm |
| For all existing Co-operative Bank Loan enquiries | 0800 34 64 94 Mon-Fri 8am-9pm Sat 9am-6pm Sun 9am-6pm |
|
| General | Lost or stolen Cashcards | 0845 121 7922 Lines are open 24 hours a day |
| Lost or stolen Passbooks | 0800 34 64 94 Mon-Fri 8am-8pm Sat 9am-12noon |
|
| Making a complaint | 0844 499 4350 Mon-Fri 8am-6pm Sat 9am-12noon |
|
| Registrars' Co-operative Bank Preference Shares Computershare and their Co-operative Bank Shareholders | 0870 889 3293 Mon-Fri 8.30am-5.30pm |
|
| Registrars' Co-operative Bank Perpetual Subordinated Bonds (formerly Britannia Building Society PIBS) Equinti and their Co-operative Bank Bondholder | 0871 384 2304 Mon-Fri 8.30am-5.30pm |
|
Identification RequirementsCall charges
Call charges
0800 & 0808 - Calls from a BT landline are free, however mobile providers may charge.
0845, 0844, 0870 & 0300 - Please check with your service provider, as these call costs vary.
Calls may be monitored or recorded for security and training purposes.
Britannia is a trading name of The Co-operative Bank p.l.c.
The Co-operative Bank p.l.c. Registered office: P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Registered in England and Wales No. 990937.
The Co-operative Bank is authorised and regulated by the Financial Services Authority (No. 121885), subscribes to the Lending Code and the Financial Ombudsman Service and is licensed by the Office of Fair Trading (No. 006110).
Credit facilities provided by The Co-operative Bank Plc, are subject to status and not available to non-UK residents or anyone under 18 years of age. Policy Supplier terms and conditions apply.
THIS SITE IS ONLY INTENDED FOR RESIDENTS OF THE UNITED KINGDOM
© 2012 The Co-operative Bank p.l.c. trading as Britannia
The Co-operative Bank p.l.c. Registered office: P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Registered in England and Wales No. 990937.
The Co-operative Bank is authorised and regulated by the Financial Services Authority (No. 121885), subscribes to the Lending Code and the Financial Ombudsman Service and is licensed by the Office of Fair Trading (No. 006110).
Credit facilities provided by The Co-operative Bank Plc, are subject to status and not available to non-UK residents or anyone under 18 years of age. Policy Supplier terms and conditions apply.
THIS SITE IS ONLY INTENDED FOR RESIDENTS OF THE UNITED KINGDOM
© 2012 The Co-operative Bank p.l.c. trading as Britannia