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Enquiring About An Existing Account
We’ve set up this page for existing account holders to get in touch, for example if you wish to obtain information on your existing savings account, and even how to make a claim on your insurance policy. Find out below how you can get in touch either by phone, online or branch.
Mortgage and Additional Borrowing
- For all existing Mortgage enquiries please call 0808 156 2832.
- For all existing Additional Borrowing enquiries please call 01538 392 700. Lines are open: 8am-8pm Monday-Friday and 9am-12noon Saturdays.
- Independent Financial Advisers or Mortgage Brokers please call 0845 1211 281. Lines are open: 8am to 6pm Monday to Friday and 8am to 1pm Saturday.
- Use our Enquiry Form to submit your query.
- Find your nearest branch.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT
KEEP UP REPAYMENTS ON YOUR MORTGAGE
KEEP UP REPAYMENTS ON YOUR MORTGAGE
Savings
- For all existing Savings enquiries please call 0845 121 7909.
- For all DirectSaver enquiries (inc. Online Servicing) please call 0845 121 7905. Lines are open: 8am to 8pm Monday to Friday and 9am to 12noon Saturday.
- Use our Enquiry Form to submit your query.
- Find your nearest branch.
- Log on to Online Servicing.
Lost & Stolen
- Cashcards - please call 0845 121 7922. Lines are open: 24 hours a day.
- Passbooks - please call 0845 121 7909. Lines are open: 8am to 8pm Monday to Friday and 9am to 12 noon Saturday.
Investment
- For all existing Investment enquiries please call 0845 121 7909. Lines are open: 8am to 8pm Monday to Friday and 9am to 12noon Saturday.
- Use our Enquiry Form to submit your query.
- Find your nearest branch.
Loans & Cards
- For all existing Loan enquiries please call 0845 762 6281. Lines are open: 7.30am to 10.30pm Monday to Friday, 8.30am to 6pm Saturday and 9.30am to 5.30pm Sunday.
- For all existing Credit Card enquiries, or if your card is lost or stolen please call 0845 850 0292.
- Use our Enquiry Form to submit your query.
- Find your nearest branch.
- See the
- Manage your Credit Card online.
Insurance
- For all existing enquiries for Home Insurance and Payment Protection please call 0845 121 7913.Lines are open: 8am-8pm Mon-Fri, 9am-12noon Saturday.
- Use our Enquiry Form to submit your query.
- Find your nearest branch.
- How to Make a claim.
0808 - Calls from a BT landline are free, however mobile providers may charge.
0870 - Daytime calls, Mon-Fri, from BT landlines will cost up to 6p per minute plus a call setup fee of 8p. Mobile and other providers' charges may vary.
Calls may be recorded and/or monitored.
