Making a claim and policy information
Please find below claim and policy information if you've got an existing insurance policy with Britannia, or The Co-operative Insurance.
If you need to make a claim, please ensure you check your policy documents to find out the type of insurance you have. Then find the relevant claim contact details in the tables below for either products currently available or former Britannia insurance policies
Products currently available |
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| Type of Insurance | Information | Claim Contact Details  |
Policy Information |
|---|---|---|---|
| Car Insurance | Car Insurance provided by The Co-operative Insurance Young Driver Insurance provided by The Co-operative Insurance |
The Co-operative Insurance Claims Team 08448 448 111 24 Hours a day, 7 days a week^ |
Car Insurance Policy booklet  Young Driver Insurance Policy booklet |
| Home Insurance | Home Insurance provided by The Co-operative Insurance | The Co-operative Insurance Claims Team 08448 448 111 24 Hours a day, 7 days a week^ |
Policy booklet |
For UNISON policies, please see this section for claims information. |
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Former Britannia Insurance policies |
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| Type of Insurance | Information | Claim Contact Details |
Policy Information |
|---|---|---|---|
| Mortgage Payment Protection Insurance (MPPI) | Accident, Sickness and Unemployment cover. Mortgage Payment Protection Insurance is underwritten by AXA Insurance UK plc. | AXA Britannia Claims Unit 0870 850 4852 Mon-Fri 9am-5pm |
 Policy booklet |
^There is a full service available 8am-8pm, with an emergency message service outside these hours.
When making a claim...
Before you call...
Please ensure as well as reporting the incident straight away, you do the following when making a claim:
> have your policy documents to hand
> have details of the claim ready
Britannia is a trading name of The Co-operative Bank p.l.c.
The Co-operative Bank p.l.c. Registered office: P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Registered in England and Wales No. 990937.
The Co-operative Bank is authorised and regulated by the Financial Services Authority (No. 121885), subscribes to the Lending Code and the Financial Ombudsman Service and is licensed by the Office of Fair Trading (No. 006110).
Credit facilities provided by The Co-operative Bank Plc, are subject to status and not available to non-UK residents or anyone under 18 years of age. Policy Supplier terms and conditions apply.
THIS SITE IS ONLY INTENDED FOR RESIDENTS OF THE UNITED KINGDOM
© 2012 The Co-operative Bank p.l.c. trading as Britannia