Making a claim and policy information
Please find below claim and policy information if you've got an existing insurance policy with Britannia, or The Co-operative Insurance.
If you need to make a claim, please ensure you check your policy documents to find out the type of insurance you have. Then find the relevant claim contact details in the table below.
Products currently available |
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| Type of Insurance | Information | Claim Contact Details | Policy Information |
|---|---|---|---|
| Home Insurance | Home Insurance provided by The Co-operative Insurance | The Co-operative Insurance Claims Team 0845 999 8888* 24 Hours a day, 7 days a week^ |
Policy booklet  |
| Mortgage Payment Protection Insurance (MPPI) | Accident, Sickness and Unemployment cover. Mortgage Payment Protection Insurance is underwritten by AXA Insurance UK plc. | AXA Britannia Claims Unit 0870 850 4852 Mon-Fri 9am-5pm |
 Policy booklet |
For UNISON policies, please see this section for claims information. |
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Former Britannia insurance policies |
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| Type of Insurance | Information | Contact Details | Policy Information |
|---|---|---|---|
| Home Builder | Britannia's Home and Contents Insurance, underwritten by Legal & General. | Britannia Insurance Claims Centre 0370 900 5564 24 Hours a day, 7 days a week |
Policy booklet |
| MultiGuard | Britannia's Home and Contents Insurance, underwritten by Legal & General.
|
Britannia Insurance Claims Centre 0370 900 5564 24 Hours a day, 7 days a week |
Policy booklet |
| Buildings Guard |
Buildings Insurance, underwritten by certain Underwriters at Lloyd's of London, with claims managed by Davies Management Systems. |
Davies Management Systems 0844 856 2012 24 Hours a day, 7 days a week |
Policy booklet |
| HomeGuard | Contents Insurance, underwritten by Groupama Insurance Co. Ltd | Groupama Home Claims 0870 241 2719 Mon-Fri 8am-6pm |
Policy booklet |
*Calls to 0845 numbers will cost no more than 4p per minute for BT customers. Call charges from other companies may vary and you may want to check this with your service provider.
Calls may be recorded for security purposes and may be monitored to maintain service quality.
^There is a full service available 8am-8pm, with an emergency message service outside these hours.
When making a claim...
Before you call...
Please ensure as well as reporting the incident straight away, you do the following when making a claim:
> have your policy documents to hand
> have details of the claim ready
The Co-operative Bank p.l.c. Registered office: P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Registered in England and Wales No. 990937.
The Co-operative Bank is authorised and regulated by the Financial Services Authority (No. 121885), subscribes to the Lending Code and the Financial Ombudsman Service and is licensed by the Office of Fair Trading (No. 006110).
Credit facilities provided by The Co-operative Bank Plc, are subject to status and not available to non-UK residents or anyone under 18 years of age. Policy Supplier terms and conditions apply.
THIS SITE IS ONLY INTENDED FOR RESIDENTS OF THE UNITED KINGDOM
© 2012 The Co-operative Bank p.l.c. trading as Britannia